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Band 4 Admin Talent Pool

Band 4

Main area
Talent pool
Band 4
Full time 37.5 hours per week
Job ref
University College London Hospitals NHS Foundation Trust (UCLH)
£25,489 - £28,513 per annum inclusive
18/07/2019 23:59

At UCLH (University College London Hospitals NHS Foundation Trust) our success starts with you.

This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation.

Based in the busy West End of London, we have a lively and vibrant working atmosphere, with quick and easy transport links to all our sites. Our size and resources enable us to offer a range of attractive benefits as well as unparalleled education and development opportunities for staff at all levels. This includes an extensive portfolio of academic and clinical courses and programmes ranging from ongoing personal development through to clinical excellence and leadership skills. UCLH prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.

Administrative processes underpin all of our clinical activity at UCLH, which means our dedicated and enthusiastic patient administration workforces are vital to the delivery first-class care.

We currently recruiting Band 4 Administration Coordinators who will actively manage the administrative processes attached to patient pathways, dealing with complex operation issues and ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, a positive patient experience, and excellent customer service.

In order to be successful, you will need to have experience of working in a customer facing environment, resolving queries and able to supervise a team of colleagues.

You will need to be a team player with excellent written and verbal communication skills with a drive and energy to improve patient experience.

The post holder will have a degree of autonomy to ensure that deadlines are met and a proactive approach is taken to day-to-day management of organising patient pathways maximising Trust’s resources and to meet NHS waiting time standards.

Please ensure you mention in your supporting statement how you meet the person specification.

If your application has been shortlisted, you will be invited in for an assessment day which will consist of unseen tests and an interview.

If you are successful, you will be added to our talent pool and allocated to suitable vacancies once they arise.

It is an exciting time to join our patient administration workforce at UCLH.  Our Trust-wide Access and Patient Administration (APA) transformation programme is improving processes and introducing new systems that will better support our dedicated administration teams to provide an excellent experience to patients and colleagues alike. 

We see change as a positive opportunity for improvement, and are looking for candidates who are flexible and adaptable, with a desire to help us along our improvement journey.

If a high number of applications have been received before the closing date, we may close the application process early.

Some of the departments currently recruiting are;

  • Imaging
  • Multiple Sclerosis, Queen Square

  • Dementia, Queen Square

Please note assessments and interviews will be held on 31st July. Please ensure you are available all day.

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

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Further details / informal visits contact

Atiya Fazalbhai APA Project Manager on atiya.fazalbhai@nhs.net