Current opportunities 

RLHIM Outpatients Volunteer


Main area
6 months minimum commitment
9-1pm or 1-5pm Weekdays min 1 day a week
Job ref
Queens Square
29/09/2017 23:59

At University College London Hospitals NHS Foundation Trust (UCLH) our success starts with you.

We want you to come to UCLH and stay at UCLH because our success starts with you. All of our staff have been involved in developing our values. We believe that they make UCLH a better place for patients and staff alike.

This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation.

Many of our services operate from new or newly refurbished facilities including the University College Hospital Macmillan Cancer Centre which opened in 2012. So, why join UCLH…?

  • We have a reputation as a centre of clinical excellence
  • Our hospitals are in great central London locations
  • We have new facilities and state-of-the-art medical technology
  • We have a wide range of career opportunities

Based in the busy West End of London, we have a lively and vibrant working atmosphere, with quick and easy transport links to all our sites. Our size and resources enable us to offer a range of attractive benefits as well as unparalleled education and development opportunities for staff at all levels. This includes an extensive portfolio of academic and clinical courses and programmes ranging from ongoing personal development through to clinical excellence and leadership skills. UCLH prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.


The RLHIM is Europe’s largest public sector centre for integrated medicine. The hospital offers a range of therapies which are fully integrated in to the NHS and with conventional medicine. All therapies are provided by registered health professionals who have additional training in complementary medicine.

With a few exceptions, clinics at RLHIM focus on conditions, or patients, rather than specific therapies. Each clinic offering a range of therapies adapted to the individual needs of the patient. The conditions treated are often complex chronic conditions. RLHIM patients are all outpatients so the department can be a busy area with clinics running throughout the day. The volunteer role is about welcoming patients in to the department, making sure that they are checked in, gaining feedback from patients and assisting them during waiting periods.

These include welcoming patients in the outpatient’s area and assisting with check in. You may need to escort or direct patients to other departments if needed and befriend patients in the waiting room if appropriate. Volunteers will also support patients to complete feedback on Ipads as well as encouraging patients to complete paper comment cards and answer basic questions. This role will also include liaising with reception staff and facilitating tea and coffee for patients who are waiting in certain circumstances.
During quieter periods it may involve straightforward admin and general support for the team at RLHIM.

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

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Apply online now

Further details / informal visits contact

Christopher Scott Burrows
Volunteer Services Manager
020 3447 4753

If you have problems applying, contact

020 344 74750